FREE SHIPMENT WORLDWIDE AS FAST AS POSSIBLE

When you purchase at us you will get the finest handmade products, indulging costumer support and the best courier express service at no extra costs.

 

The orders are shipped immediately or the next day. You will be asked to sign for receipt.

 

In general it will take 2-5 business days for the package to arrive, depending on destination country.
For some countries it might take longer.
Delivery to PO boxes is possible.
Not always tracking available.
Delivery to Russia and Ukraine will be at your risk.

 

Studio RUF is not responsible for delay in delivery due to forces beyond our control and your local import taxes.

 

RETURN AND REFUNDS

Studio RUF customers must be fully satisfied with the choice they have made.

If for any reason you are not happy with your order, the delivered product does not match with your specifications, you find a manufacturing defect, you may return the purchased product, still unused, within 14 days after delivery.

We will process your request within 3 working days.

 

The only conditions we request are:
First email us if you want to return or exchange your purchase.

 

The product must:

- be unused
- have the original label
- be in its original box/bag/packaging

 

Please write the email to returns@studioruf.com, kindly specify the reason for return and if you prefer a refunding or if you prefer to exchange the product.

In case of replacement, please specify the new product you prefer.
We advise to check the availability at the website.

 

Please be informed that the shipment costs to send back goods are AT YOUR CHARGE.
We kindly request to use registered mail shipment.

 

Studio RUF does not take on the responsibility of your return shipment.

 

If you decide to exchange a product, please be informed that, after having received your return, we will re-send the item with the new product as requested at OUR CHARGE depending on availability.

 

IMPORTANT:

Please write on your return package:
- return/exchange-

Remember to follow the described return procedure otherwise we won´t accept your return.

 

Return address:

Studio RUF
K Vinicim 846
16400, Prague
Czech Republic