Studio RUF's customers must be fully satisfied with the choice they have made. If for any reason you are not happy with your order or the delivered product does not match with the specifications we will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product without reason. You can take the product out of the package to take a close look just like you would do in a shop and test it reasonably to see if it lives up to your expectations. Have you done more than necessary to try the product, we can charge you.

 

If you have your doubts whether you can still change your product then please contact us on returns@studioruf.com.

 

The return period will expire 14 days after the day you or a designated third party, other than the carrier, was presented the product.

 

When you have purchased more than one item in one order, but with different delivery times, the return period will expire 14 days after the day you received the final product or part.

 

When you have agreed upon a regular supply of products, the return period will expire 14 days after the day you or a designated third party, received the first product or part.

 

If you want to return a product please return it to us in the original packing and unused. You can read below how to handle.

 

To make use of our return policy, we ask you to send an email to returns@studioruf.com. If you like you can use this standard form. Kindly specify the reason of return and whether you prefer a refund or an exchange of the article. In case of replacement, please specify the new product specification. We advise to check the availability at the website.

 

Within 14 days after sending the email, you must return the goods. We kindly request you to use registered mail shipment with a track & trace option.

 

Please write on your return package:
- return/exchange -

 

Return address:
Studio RUF
K Vinicim 846
16400, Prague
Czech Republic

 
 

Refund

In case of a return we will refund your money including the original delivery costs as soon as possible and no later than 14 days after we have received your email in which you indicate you want to return the product. Please be informed that the costs of return shipment will be at your cost. The estimated costs will be a maximum of €6,95 within The Netherlands. The costs for other countries may vary.

 

If you decide to exchange the item, please be informed that, after having received your return, we will re-send the item as requested at OUR CHARGE.

 

We will pay you back with the same method of payment which you have paid with, unless we have agreed on another method.

 

Please click here for the Dutch Returns & Refunds.